CLIENT EXPERIENCE SPECIALIST

Career Opportunity

Client Experience Specialist

 

A dynamic commercial real estate company is seeking an individual who is outgoing, organized and friendly to join our team. Individual will work directly with our Client Experience Specialist and facility team to provide best in class service to our clients.

Skills Required:

  • High School Diploma or equivalent
  • Ability to foster and maintain relationships
  • Strong organizational skills and the ability to multitask
  • 1+ year experience in a customer service related role
  • Excellent written and verbal communication
  • Proficient in Microsoft Office & Outlook
  • Maintain a positive, empathetic and professional attitude toward clients at all times

Duties:

  • Build sustainable relationships and trust with clients through open and interactive communication
  • Create welcome packet for every new tenant which shall include any and all information on building/park & deliver with their keys 
  • Meet with every new tenant again 3-months after move-in to check in and see how things are going. 
  • Order & deliver custom welcome gift for each tenant with hand written personal note either at move in or 1 month after
  • Manage/grow client referral program
  • Grow concierge services for client base
  • Maintain and expand current tenant perk program by establishing and maintaining relationships with local businesses
  • Work with facility team to analyze client complaints and provide appropriate corrections/responses as needed in a timely manner
  • Assist with creating/tracking and maintaining additional work authorization paperwork for each facility technician
  • Assist with online maintenance request system monitoring and data input
  • Assist with issuing/tracking and filing of all contractual documents
  • Assist in creating/sending facility surveys to our client base for each facility technician
  • Ensure all certificate of insurance documents are current and on file for all clients & vendors

965 Greentree Road Suite 400 • Pittsbugh, PA 15220
(412) 250-3000
© 2018 Burns Scalo Brokerage, LLC